HOW DO I RETURN OR EXCHANGE?
If your Aura Clothing purchase isn’t working our for you, we’re more than happy to accept it for an exchange or return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item.
Please contact us on firstname.lastname@example.org for the exchange/returns form.
Once our team received your return/exchange parcel, we will process it within 5 working days. If you have any further questions, or to check if your item is eligible for return, please read our returns policy.
CAN I MAKE CHANGES TO MY ORDER?
If you would like to change your order details then please contact us within 24 hours from when the order was placed.
Email : email@example.com
HOW CAN I TRACK MY SHIPMENT?
Unfortunately we do not offer tracking for shipments.
WHICH COUNTRIES DO YOU SHIP TO?
We offer shipping to all countries. If you have difficulty with your checkout, please contact our team at firstname.lastname@example.org and we will be able to assist you further.
DO YOU HAVE A PHYSICAL STORE?
So sorry! We are currently based online only and do not have a physical store.
I’M UNSURE ABOUT SIZING?
For our Aura Jeans, we always recommend buying the next size up. For our swimwear, we recommend buying your usual size.
We provide sizing charts on our product pages that you’ll find helpful. Remember, if your purchase is not suitable you can send it back for an exchange no questions asked!
WHERE ARE YOU BASED?
We are based in the United Kingdom.
WHAT LENGTH ARE YOUR JEANS?
The inseam length of our jeans is 71cm. We are working on launching more lengths in the future.
DO YOU SELL MEN’S CLOTHING?
We haven’t forgotten about male ostomates. We have some great designs that we are working on so keep your eyes on our social media for launch dates.
ANY FURTHER QUESTIONS THEN PLEASE CONTACT US ON INFO@AURA.CLOTHING